When you purchase goods over the internet from us you will not have had the opportunity to try the items on and inspect them before making a payment. Because of this, if you are not entirely satisfied with your purchase, you are entitled by law to return them and receive a refund. Please read below on how to return items to us.
Returns to Store
For your convenience Republic of Ireland customers can go to O'Donnell Boutique Limerick, Ireland, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.
Returns by Post
If you are not completely satisfied with your purchase, simply return the item to us in their original condition (see section below for what constitutes 'original condition'), complete the returns form enclosed and post it within 7 days of receiving the goods. We will then refund the value of the items, excl shipping-cost, when they arrive back to us. Please allow approximately 1 week to process your return after it has been received by O'Donnell Boutique. You will receive an email confirmation from O'Donnell Boutique as soon as your return or exchange has been processed.
Faulty Items
If the item you received is faulty, please complete the returns form including details of the fault in the comment-box and post it back to us. Please return faulty items as soon as possible. We regret we can not assist with items purchased more than 8 weeks prior to being back to us. In the case of a faulty item we will refund the original shipping charge. Please note however, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you.
I Received the Wrong Item
If the item you received does not match what is stated on your original order, please complete the returns form and post it back to us. Please return it to us as soon as possible, ideally within 7 days of receipt. We can not guarantee that we will still have the item you ordered in stock however it is advisable to notify us by email as soon as possible so that we can reserve the garment, should we have it in stock.
Discount/Sale Prices
If a discount was applied to your original order, any item returned for refunding will only be refunded to the value of your original purchase value.
Returning Items in their Original Condition
All items are quality controlled and checked for any faults before they are dispatched to customers. When returning clothing or footwear please make sure that when trying items on, you are not wearing any make-up, perfume or deodorant which in any way, might leave a scent or a mark on the item. The item must also be returned in any original packaging (other than tissue paper or the plastic delivery bag), with all tags still attached and must not have been worn (other than to try on) or washed and must be in the condition the item left O'Donnell Boutique Online. We strongly recommend you return any items in a water tight plastic bag to avoid any unnecessary damage.
Important Information About Returning Items
The item is your responsibility until it reaches us. For your own protection, we would recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend An Post. Always retain proof of postage. The cost of returning the item to us is your responsibility. Original shipping charges are non-refundable If you have any further comments or queries regarding your online purchase please contact info@odonnellboutique.com Refunds for items bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.
Return of goods address:
O'Donnell Boutique Online
O'Donnell Boutique,
11 Catherine St.,
Limerick,
Ireland.
Customer service contact details:
O'Donnell Boutique Online
O'Donnell Boutique,
11 Catherine St.,
Limerick,
Ireland.
For delivery and refund enquiries
Phone from outside Ireland: 00 353 61 415932
Phone from within Ireland: 00 353 61 415932
Email: elaine@odonnellboutique.com
For product and style advice:
Phone from outside Ireland: 00 353 61 415932
Phone from within Ireland: 061 415932
Email:elaine@odonnellboutique.com
PLEASE NOTE:
www.odonnellboutique.com reserves the right not to grant a refund for goods not returned in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via An Post recorded delivery.
This returns policy does not affect your statutory rights.