Privacy Policy

1. INTRODUCTION

1.1 The O'Donnell Boutique website (the "Website") and our customer loyalty programme (the "Loyalty Programme") are operated by O'Donnell Boutique of 11 Catherine Street, Limerick. At O'Donnell Boutique we respect your right to privacy and this Privacy Statement (the "Statement") sets out the basis on which we use, process, store or disclose any personal data detailed below ("Personal Data") that we collect from you or that you provide to us through the Website and/or our Loyalty Programme. The information provided by you will be held by us as a controller.

1.2 This Statement, together with our Terms of Service and our Cookies Policy applies to your use of the Website and our Loyalty Programme.

 

2. OVERVIEW OF THIS STATEMENT

2.1 We collect and process your Personal Data when you use the Website (including to purchase our products), when you sign up to and use our Loyalty Programme and when you engage us. Our processing operations are mainly necessary to enter into and perform our contract with you, necessary for the purposes of our legitimate interests, or based on you having given us consent. We store your Personal Data on servers located within the European Economic Area (the “EEA”). We share your Personal Data within O'Donnell Boutique (as defined in Section 5 below) and with third parties. We may also share your Personal Data with law enforcement agencies or other bodies if we are required by law to do so.

 

3. THE PERSONAL DATA WE PROCESS

3.1 We will collect and process the following Personal Data when you use the Website:

Device Information

When using the Website and availing of services through the Website, Personal Data will be collected from you through the use of cookies and by O'Donnell Boutique. This includes information about:

  • your device type, operating system, browser, IP address and other information derived from cookies used on the Website. Please see our Cookies Policy for further information; and
  • details of your visits to the Website such as traffic data, location data and the resources, advertisements and Linked Websites that you access through the Website.

 

3.2 You can choose to provide us with the following Personal Data:

Purchase Information

  • If you make a purchase using the Website, we will process your email address, your name, telephone number, company name (if you choose to provide it), your address (both for shipping and billing), your order information and, if applicable, any loyalty points you accrue.
  • Please note that we do not process or store any card or payment information on our own servers as we engage with third parties for this. For more on card and payment information, please see Security, Storing and Transfers of Your Personal Data in Section 6.

Customer Account Registration Information

  • If you choose to register a Customer Account with us you will have to provide us with information including your email address, a password of your choosing, your name, your phone number and your address. You may also choose to provide us with the name of your company.
  • Where you choose to register a Customer Account with us, we will process your transactional information and purchase history.
  • When you register for a Customer Account online we automatically sign you up to our Loyalty Club, but if you are already a member of the Loyalty Club then you can provide the details of your Loyalty Card when you set up your Customer Account.

Loyalty Club Information

  • If you choose to join our Loyalty Programme, we will process your name, email address, telephone number, company name (if you choose to provide it), address, order information, loyalty points you spend and accrue and transactional information 

Subscription Information

  • If you choose to subscribe to our marketing material, we will process your email address and phone number in order to send this to you, but also information about how you interact with the emails and SMS messages you receive from us, such as whether or not you open the communication, the links you click on, whether you purchase anything or whether you opt out of the communications.

Query Information

  • You may choose to give us information such as your name, e-mail address, address, telephone number and other details when contacting us by submitting enquiries through the Website contact form, our live chat service on the Website or by e-mailing queries@odonnellboutique.com.
  • If you choose to provide us with this information, we will keep a record of this correspondence for as long as is necessary to deal with this query (for further information please see our section on How Long We Keep Your Personal Data For in Section 8).

 

4. HOW AND WHY WE USE YOUR PERSONAL DATA

4.1 The following table details the legal basis for (the "Legal Basis") and the reasons why ("Purposes") we process your Personal Data:

Legal Basis

Purpose(s)

Personal Data Processed

Contract

It is necessary to process these Personal Data to enter into and perform our contract with you in relation to:

  • your use of the Website as set out in the Terms of Service;
  • the provision of goods and services which you purchase through the website;
  • to provide you with a customer account; and
  • the benefits of our Loyalty Club scheme.

If you do not wish to provide us with your Personal Data for these purposes, we will not be able to enter into or perform our contract(s) with you and you will need to leave the Website instead.

Access to the Website 

· To provide you with access to the Website and to allow you to use the Website.

Fulfilling your Orders and Requests

  • To provide you with information and items that you request from us and to fulfil orders placed through the Website shop;
  • to process your purchases;
  • to process your payments, through our third party payment providers; and
  • to prevent the fraudulent use of gift vouchers.

Customer Account

  • To create your online customer account for you to use on the Website;
  • to process your purchases through this account; and
  • to otherwise manage and administer your customer account.

Loyalty Club Scheme

  • To sign you up for our Loyalty Club Scheme;
  • to provide you with the benefits of our Loyalty Club Scheme; and
  • to otherwise enter into and perform the Loyalty Terms and Conditions with you.
  • Device Information
  • Purchase Information
  • Customer Account Registration Information
  • Loyalty Club Information

Legitimate Interests

It is in our legitimate interests to collect and process your Personal Data for the purposes of improving and monitoring website efficiency, enhancing your use of the Website.

It is also necessary for the purposes of our legitimate interests to process your Personal Data to respond to any queries or requests submitted by you to us.

When we process your Personal Data based on our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. We will not process your Personal Data for activities where our interests are overridden by the impact on you.

Improving Website Functionality and Efficiency

  • To provide, improve, test and monitor the effectiveness of the Website;
  • to monitor metrics such as total number of visitors, traffic data and demographic patterns; and
  • to ensure the content on the Website is presented in the most effective manner for you and your device.

Responding to Queries

  • To process and respond to any enquiries or requests you submit to us through the Website or by emailing us on any of the email channels provided on our contact us page and
  • to seek your views on the Website and our services.
  • Device Information
  • Query Information
  • Third Party Information

Consent

We process your Personal Data for these purposes where we have your consent to do so.

Should you wish to withdraw your consent to our processing of your Personal Data for these purposes you may do so by contacting queries@odonnellboutique.com. You will also be given an option to opt-out on each communication you receive. However please note that any processing carried out before you withdraw your consent will remain valid.

Promotional and Marketing Materials

  • To send you the rewards, exclusives and promotional material that you subscribe for or that you consent to receiving in the course of setting up your customer account.
  • Subscription Information

Compliance with a Legal Obligation

We may process your Personal Data where it is necessary to comply with legal obligations to which we are subject to.

  • To comply with our obligations under consumer, tax and other Irish and European laws.
  • Device Information
  • Purchase Information
  • Customer Account Registration Information
  • Loyalty Club Information
  • Subscription Information
  • Query Information
  • Third Party Information

To Defend, Establish or be a Party to Legal Claims

We may process your Personal Data as necessary in order for us to establish, investigate, exercise or defend a legal claim to which you are a party.

  • To file legal proceedings;
  • to investigate, establish, exercise or defend a legal claim; and
  • to settle legal claims.
  • Device Information
  • Purchase Information
  • Customer Account Registration Information
  • Loyalty Club Information
  • Subscription Information
  • Query Information
  • Third Party Information

 

5. WHO WE SHARE YOUR PERSONAL DATA WITH

5.1 We may disclose your Personal Data to other members of our group which means our subsidiaries, our ultimate holding company and its subsidiaries, if applicable.

5.2 We will disclose your personal information to third parties outside O'Donnell Boutique including in the following circumstances:

RECIPIENT

Third Party Service Providers

  • To couriers and other parties who deliver our goods to you when you make an order;
  • to send you postal, email and SMS messages via third party communications or delivery service providers;
  • to process your credit card payments;
  • for logistical and IT service purposes; and
  • to provide our customer service infrastructure including our live chat and helpdesk features.

Regulatory Authorities, Law Enforcement Agencies, Public Bodies and Other Third-Party Companies

  • To comply with any applicable legal obligation, court order, summons, search warrants, or any other legal or regulatory obligation or request to which O'Donnell Boutique is or may become subject; and
  • to protect the rights, property or safety of O'Donnell Boutique, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

6. SECURITY, STORING AND TRANSFERS OF YOUR PERSONAL DATA

6.1 We store and process your Personal Data on servers located within the European Economic Area (the "EEA"). However, we may transfer your Personal Data outside the EEA where we engage with third party services providers. We only transfer your personal data outside the EEA where the European Commission has decided that the third country in question ensures an adequate level of protection in line with EEA data protection standards or there are appropriate safeguards in place to protect your Personal Data. If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your Personal Data you can contact us at queries@odonnellboutique.com

6.2 Information you provide to us through the Website is protected by encryption. Unfortunately, the transmission of information via the internet is not completely secure. Although we will always do our best to protect your Personal Data, we cannot guarantee the security of any information you transmit to us. Any transmission is at your own risk. Once we have received your information, we use strictly maintained physical, electronic and procedural safeguards to prevent unauthorised access.

6.3 O'Donnell Boutique does not store or process any of your card or payment information. All payment information is processed by third party service providers engaged by us for this purpose, including Global Payments who are Level 1 PCI DSS v3.2 certified.

 

7. LINKS

7.1 The Website contains links to other websites ("Linked Websites"). O'Donnell Boutique is not responsible for the privacy statements or practices on the Linked Websites. This Statement governs only information collected on the Website. When accessing Linked Websites, you should read the privacy statement published on the relevant Linked Website. The terms of our Statement do not apply to Linked Websites. Please check these statements before you submit any Personal Data to Linked Websites.

7.2 The Website contains links to other websites and resources provided by third parties for your convenience and information only. We accept no liability in connection with any Linked Website, or any contract entered into on or through a Linked Website. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of Linked Websites.

 

8. HOW LONG WE KEEP YOUR PERSONAL DATA FOR

8.1 We will keep your Personal Data no longer than is necessary for the purposes for which the data was provided.

8.1.1 Online Customer Account Registration Information: Where your account has no transactions recorded against it and has not been accessed for 2 years or more we will deem that account to be closed and will remove the account and all personal data associated with it from our records. Where there are transactions associated with your account we will retain your personal data for 6 years from the date of the last transaction. 

8.1.2 Purchase Information: Where you have purchased goods or services from us and have provided personally identifiable information as part of that transaction we will retain that personal data for 6 years from the date of the transaction.

8.1.3 Subscription Information: Where you have opted in to receive communications and subsequently opted out or have not confirmed your subscription, we will retain your data for a period not longer than 6 months before removing it from our systems.

8.1.4 Device Information: Device information is stored for a period of 3 years. Where device information is associated with an online or loyalty account that is deleted by request or as per our data retention policy then the associated device information will aslo be removed.

8.1.5 Loyalty Club Information: Where your account has not been used for 2 years or more we will deem that account to be closed and will remove the account and all personal data associated with it from our records. This does not affect our Purchase Information retention period.

8.1.6 Query Information: We retain query information for 2 years from the date the query was marked as closed.  

8.2 Please note that in certain circumstances, we may hold your Personal Data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your data.

 

9. YOUR RIGHTS AND HOW TO EXERCISE THEM

9.1 The table below sets out the rights which you have to address any concerns or queries with us about our processing of your personal data:

Right

Further Information 

Right to be Informed

You have the right to know whether your Personal Data is being processed by us, how we use your Personal Data and your rights in relation to your Personal Data.

Right of Access

  • You have the right to request a copy of the Personal Data held by us about you and to access the following information in relation to the processing of your Personal Data:

(1) the purposes of processing;

(2) the categories of Personal Data concerned;

(3) the recipients of your Personal Data;

(4) the period for which your Personal Data will be stored;

(5) the existence of your right to lodge a complaint with the Office of the Data Protection Commissioner; and

(6) the source of your Personal Data;

  • We will only charge you for making such an access request where we feel your request is unjustified or excessive.

Right to Rectification

  • You have the right to request that we amend any inaccurate Personal Data that we have about you.

Right to Erasure

  • You have the right to ask us to erase your Personal Data where:

(1) it is no longer necessary to perform the contract;

(2) you withdraw your consent and there is no other legal basis permitting us to process your Personal Data;

(3) you object to the processing and we have no overriding legitimate grounds;

(4) your Personal Data have been unlawfully processed; or

(5) it must be erased to comply with a legal obligation.

  • Please note that some of your Personal Data may be required in order for the Website to function properly.

Right to Restriction of Processing

  • You have the right to ask us to restrict processing your Personal Data in the following situations:

(1) where you contest the accuracy of your Personal Data;

(2) where the processing is unlawful and you do not want us to delete your Personal Data;

(3) where we no longer need your Personal Data for the purposes of processing but you require the data in relation to a legal claim; or

(4) where you have objected to us processing your Personal Data pending verification as to whether or not our legitimate interests override your interests or in connection with legal proceedings.

  • When you exercise this right, we may only store your Personal Data.
  • We may not further process the data unless you consent or the processing is necessary in relation to a legal claim or to protect the rights of another person or legal person or for reasons of important public interest.
  • Please note that it be may necessary for us to process some of your Personal Data in order to provide the Website services and in certain instances where you ask us not to process your Personal Data you may not be able to use the Website.
  • We will inform you before the processing restriction is lifted.

Right to Data Portability 

  • You may request us to provide you with your Personal Data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your Personal Data directly to another data controller where this is technically feasible.
  • This right only arises where we process your Personal Data on the legal bases of your consent or where it is necessary to perform our contract with you.

Right to Object

  • You have a right to object at any time to the processing of your Personal Data where we process your Personal Data on the legal basis of pursuing our legitimate interests.

9.2 You can exercise any of these rights by submitting a request to queries@odonnellboutique.com

9.3 We will provide you with information on any action taken upon your request in relation to any of these rights without undue delay and at the latest within one month of receiving your request. We may extend this up to 2 months if necessary however we will inform you if this arises.

9.4 You have the right to lodge a complaint with a data protection supervisory authority with regards to us processing your Personal Data.

 

10. CHANGES TO THIS STATEMENT

10.1 If we amend this Statement, in whole or part, any changes will be posted on this page and, where appropriate, notified to you by email or when you use the Website. The new Statement may be displayed on-screen and you may be required to read and accept it to continue your use of the Website.

10.2 If at any time we decide to use your Personal Data in a manner significantly different from that stated in this Statement, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether or not we use your Personal Data in the new manner.

 

11. WHO TO CONTACT WITH QUERIES

11.1 Questions, comments and requests regarding this Statement are welcomed and should be addressed to queries@odonnellboutique.com